Frequently Asked Questions

Yes, we offer direct billing whenever possible. Some benefit policies/plans are restricted where direct billing isn't an option. 

Although direct billing may not be available for some services, they can still be submitted for insurance claims by the insured member. 

Direct Billing (DB) is available for these insurance providers:

• Benecaid
• Blue Cross
• BPA (Benefit Plan Administrators)
• CBP (Canada Benefit Providers)
• Canada Life (formerly Great-West)
• Canadian Construction Workers Union (C.C.W.U)
• Chambers of Commerce (Johnston Group)
• CINUP (Johnston Group)
• ClaimSecure
• Co-Operators
• Coughlin & Associates Ltd.
• Cowan (Express Scripts Canada)
• D.A Townley
• Desjardins Insurance 
• Empire Life
• Equitable Life of Canada
• First Canadian (Johnston Group)
• GMS Carrier 49 + 50 (Express Scripts Canada)
• Green Shield Canada
• GroupHEALTH
• GroupSource
• Honeybee Benefits
• Industrial Alliance
• Johnson Inc. (Express Scripts Canada)
• Johnston Group Inc.
• La Capitale/Beneva
• LiUNA Local 183
• LiUNA Local 506
• Manion
• Manulife 
• Maximum Benefit (Johnston Group)
• Medavie Blue Cross
• Medic Construction
• NexgenRx
• OTIP 
• People Corporation
• RTIP (Retired Teachers Insurance Plan)
• RWAM Insurance Administrators
• SSQ Insurance
• Sun Life
  • psychotherapy, osteopathy needs to be submitted by patient
  • DB available for: massage, chiropractor treatments, physiotherapy, naturopathy, acupuncture
• TELUS AdjudiCare
• Union Benefits
• UV Insurance

Dieticians are covered by insurance. Nutritionist is not covered by insurance. 

No. The only time you would need a doctor's referral is if your benefits plan requires one. Then, you would need one note per year.

Yes, we offer virtual services for nutrition counselling and for initial psychotherapy consultation meet and greet.

The cost for a visit at Haven Wellness varies depending on the type of appointment and services provided. Please check out our booking site.

Yes, we do.

Bring loose, comfortable clothing and make sure that the injured area is easily accessible.

• If your injury is on the collarbone, shoulder, or arm bring a t-shirt or tank top.
• If your injury lies below the waist bring a pair of shorts.

Initial Appointment means First Appointment for that specific Treatment Category. If available, it must be booked before any Follow-Up appointment in the respective category.

You have until 24 hours prior to your scheduled time to reschedule or modify your appointments online or by phone. Fees will be waived if the appointment slot is filled. 

In most cases, we can check eligibility however we encourage you to check with your insurance provider prior to your appointment.